FAQs

Frequently Asked Questions

What should I do if I have a phone case I want to buy, but I can't find the item on the website?

– You can click contact us, fill in your email address and the style and model of the case you want to buy, our shop will inform you whether we have the case in stock after receiving the email and send you the URL to place an order.

Can I customize or personalize my phone case?

– Yes, we offer customization options for select phone cases. You can add personalized text, images, or choose from pre-designed templates to create a unique phone case.

How long does shipping take?

– Shipping times may vary depending on your location. Typically, orders are processed within [1-2] business days, and delivery takes approximately [7-14] days. You can track your order using the provided tracking number.

What is your return policy?

– If you are not satisfied with your purchase, you can return the unused phone case within [7] days of receiving it. Please review our return policy for detailed instructions on how to initiate a return and obtain a refund or exchange.

Do you offer international shipping?

– Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary for international orders. Please refer to our shipping information for more details.

How can I contact customer support?

– You can reach our customer support team through our contact page or by sending an email to [email address]. We strive to respond to all inquiries within [1] days.